The writers of a policy are the most oblivious to those undertones. You cannot see the picture clearly when you’re inside the frame. Like a crack that goes unnoticed in the ceiling you stand under every day, these issues would never come to your attention unless you knew what to look for and were specifically on the hunt.
If your employees—or customers—aren't following your rules, often non-compliance can be directly attributed to confusion around poorly drafted requirements. Too often simple rules are laced with non-essential information and ambiguous wording.
Lewis S. Eisen, founder of Perfect Policies, has over 30 years’ experience working with information management technology.
He has been a practising lawyer, an IT systems manager, and has worked with Information Management in the Government of Canada for the past 12 years, including
He is well-published, with several books and numerous articles to his name, including the leading text Respectful Policies and Directives: How to Write Rules that People Want to Follow.