Policy Brief #4 Comparing well-written to poorly-written rules

Administrative policies directed at customers and employees should not sound like angry parents talking to bad children. [YouTube video]

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For more information

You’ll find information on writing titles for policy instruments and many related topics in Respectful Policies and Directives, available at any bookstore.

Perfect Policies.org offers workshops that help you organize your policy instruments. Contact us for details.


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Lewis S. Eisen

Lewis has over 35 years’ experience in law, technology, government, and adult education.

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