Respectful Policies and Directives

How to Write Rules that People Want to Follow

Respectful Policies and Directives


Policies and policy instruments should be clear, succinct, and respectful.

This handbook will make you rethink the way you write policies, guidelines, regulations, and similar documents. You will see how the wording of your rules reveals the amount of respect you have for the people they are directed to—or betrays the lack of it.

Chapter 2 deals with the organization of policy instruments.

Chapter 3 deals with the wording of policy statements.

Chapter 4 looks at a special type of policy instrument, the standard.

Chapter 5 covers the portions of the policy instruments that are not policy statements.

Chapter 6 provides writing tips.

If people are not following your administrative policies, maybe it’s because of the way they are written. Do you properly distinguish Policies from Standards, and both of those from Guidance? If you learn how to write policies and rules properly, you can put together a policy suite that people can easily follow.


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